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All purchases are dispatched as soon as payment has been cleared. Australia Post is used for shipping all our orders.
International customers are requested to contact us prior to placing your order for shipping charges.
International post will be charged at Australian postal rates for your country and the actual weight of your order
A great deal of time and care is spent creating and constructing our projects.
We take great care to ensure that the items you ordered will arrive in exactly the condition that we shipped them in.
Please check your order when you receive it. If for some reason the wrong item has been packed or it has sustained any damage during transit please contact us.
You will be asked to return the item so that it may be replaced. You will be reimbursed for any additional shipping costs under these circumstances.
Patterns can not be returned due to copyright reasons except in the case of faulty or damaged goods. In this situation they will be replaced.
Any request for replacement or refund must be made within 7 days.
Great care is taken in the way that our products are presented.
Please be aware that differences between computers and monitors can distort colours as can the processing of project photographs.
If you wish to match specific colours please send a sample and we will try to match it as best as possible.